Handling of personal data

Why Customer Privacy matters to LuunaX

The customer’s right to privacy is of great importance to LuunaX. LuunaX recognizes that when a customer chooses to provide LuunaX with personal information and data, the customer places confidence in our ability to handle customer privacy in a responsible manner.

LuunaX acting as data controller

LuunaX acts as data controller for you as our customer, and for any personal information you provide upon registering to and using our service. We have the responsibility as data controller for this information. We refer to our GDPR Privacy Notice for info on our collection and use of your personal data.

LuunaX acting as data processor

If you store personal information on our servers LuunaX will act as data processor for this information. As a hosting /colocation customer, you are the data controller for this data and will need a Data Processor Agreement (DPA) with us.

Contact LuunaX to get a Data Processing Agreement with us, which will apply to all our customers in the European Union that are using us to process personal data. Together with our updated privacy policies, this is the foundation for processing personal data on our systems.

Together with our updated privacy policies, this will be the foundation you need when processing personal data on our systems.

Note that if you only use our services for processing of personal data for purely personal or household activities and you are a natural individual then the EU Privacy Regulation does not apply to you and you do not need a DPA.

We encourage you to keep your personal details updated The customer can help LuunaX to improve the effectiveness and quality of service by keeping LuunaX notified of any changes to the customer’s name, address, phone number or email address. The customer can do this by updating the customer’s personal details when logged into the customer’s LuunaX control panel.

Customer data policy

Customer Data

By Customer data is meant any information the customer has placed on his/her web space at LuunaX, for example emails, internet pages, photos and database content. To the extent that the customer is processing personal data as a data controller, we refer to the above LuunaX acting as data processor paragraph.

The Customer’s Data on the Account at LuunaX

Registration of a domain through LuunaX makes the customer the owner of the domain. The customer maintains all rights to the content that the customer places on his/her LuunaX web space. The templates and images placed at disposal by LuunaX, remains property of LuunaX. However, LuunaX does not claim any rights to the content that the customer has placed on the account. The account holder is on the other hand legally responsible for the content placed on the account.

LuunaX does not form any opinion or perform any legal review of the content on a customer’s web space account. However, in case of obvious illegal content for example child pornography, phishing attempts or the like, LuunaX will act as a responsible company and inform the relevant authorities. In all other cases LuunaX will take action if an EU or US court or another relevant authority orders LuunaX to do so.

The Customer’s Responsibility for the Account at LuunaX

The customer should always log out of any account when finishing a session, to ensure that others cannot access the customer’s private personal information. The customer should take this precaution even if the customer is not using a public computer at a library, an internet café or the like. Data Security

LuunaX recognizes the special responsibility that comes with the hosting of personal data on customer’s web space accounts. We want our customers to consider LuunaX a trusted place for data storage. The LuunaX data center is therefore designed to meet the highest standards of security.

The daily backup secures our customers’ web spaces against data loss. The backup includes all web spaces, regardless of type or size. Backup is a precaution against data loss caused by errors within LuunaX’s control. Consequently, unless the reason for the data loss is outside LuunaX’s control, we are able to recover all content after a potential failure. When restoring from a backup, the whole server and all web spaces on the server will be restored to their state prior to the failure.

LuunaX customer service handling process

How we handle customer queries

If you have any questions, please contact us by mail, info@luunax.com. Within 24 hours, you will receive a response from a customer support representative.

Our process for handling customer complaints

Contact LuunaX Support or Sales

In the first instance you should contact our support. For queries regarding sales or technical issues, please contact our Support Team by mail, info@luunax.com. We will respond to your query within 24 hours.

Submit a complaint for online dispute resolution

A complaint about a product or service purchased from LuunaX may be submitted to the European Commission’s online dispute resolution portal: http://ec.europa.eu/odr.

When filing a complaint, please provide our email address: info@luunax.com.